Just got this from a happy customer (unedited):
“Comment: Dear Coffee Project,
I never do this so excuse me if I ramble but I just wanted to write you a bit about my experience with your company. Here goes:
I began roasting in 2003. I saw Kenneth Davids’ book on coffee roasting in a used book store and thought, “For a buck, how wrong can I go?” I ordered a Freshroast plus 8 from Sweet Maria’s which ended up being defective and I had to get another. Soon after I introduced roasting to my brother who found you guys online. We opted to chip in together to buy 100$ worth of beans to get a free Freshroast for him. We were so happy with the coffee and the roaster that we promptly bought 100$ more and gave the Freshroast to a friend and got him into home roasting! Over the years since we’ve home roasted on and off, always purchasing from you and always pleased! Recently I decided to get back into it when I found an old box of beans I’d gotten from 2006. I was worried since I’ve always heard that beans are only good for 2 years. I decided to try emailing you guys and received a prompt response about the beans. The response was essentially, “Go ahead and roast but forget the decaf it’s too old.” That made my day (week really)! I immediately got to roasting and was glad I did (turns out the older Yemen Mocha was pretty choice). After that I decided to take a look at what’s out there for roasters… I bought a SR500 (with 5 pounds free!!!) and have been working through that as well! Believe it or not I’m already putting together another order.
All this to say every time I’ve called, emailed or contacted you guys in any way I’ve been pleased. I love your philosophy of trying to get new people into roasting. I’ve never had any complaints. I look forward to ordering from you guys for years to come!”
